Accessibility Statement | Déclaration d'accessibilité

Our Commitment to Accessibility

Eminent Valet is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to all users.

Accessibility Standards

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as well as Quebec's SGQRI 008 standard (based on WCAG 2.0 AA). These guidelines explain how to make web content more accessible for people with disabilities.

Accessibility Features

Our website includes the following accessibility features:

• Keyboard Navigation: All functionality is accessible via keyboard

• Screen Reader Support: Proper HTML structure and ARIA labels for assistive technologies

• Color Contrast: Text and background colors meet WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text)

• Focus Indicators: Clear visual focus indicators for keyboard users

• Responsive Design: Content adapts to different screen sizes and orientations

• Alternative Text: Meaningful alt text for all images and icons

• Form Labels: Clear labels and instructions for all form elements

• Error Messages: Clear, specific error messages linked to form fields

• Language Identification: Page language and language changes are properly marked

• Consistent Navigation: Navigation is consistent across all pages

Assistive Technologies Supported

Our website is designed to work with the following assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver)

• Keyboard-only navigation

• Voice recognition software

• Screen magnification software

Known Limitations

We are continuously working to improve accessibility. Currently identified limitations include:

• Some third-party payment forms may have limited accessibility features

• Complex data tables may require additional navigation assistance

We are working with our third-party providers to address these limitations.

Testing and Validation

We regularly test our website accessibility using:

• Automated accessibility testing tools (axe DevTools, Lighthouse)

• Manual keyboard navigation testing

• Screen reader testing

• Color contrast analysis

• User testing with people with disabilities

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Coordinator
Email: accessibility@eminentvalet.com
Phone: [Your Phone Number]
Address: [Your Business Address]

We aim to respond to accessibility feedback within 2 business days and will work with you to address any issues.

Formal Complaints Process

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

• Canadian Radio-television and Telecommunications Commission (CRTC) for telecommunications accessibility

• Canadian Human Rights Commission for accessibility discrimination under federal jurisdiction

• Quebec Human Rights and Youth Rights Commission for provincial accessibility matters

Ongoing Improvements

We are committed to ongoing accessibility improvements and regularly review our website to ensure it meets current accessibility standards. Our accessibility efforts include:

• Regular accessibility audits

• Staff training on accessibility best practices

• Incorporating accessibility considerations into our development process

• Staying current with accessibility standards and best practices

Last Updated

This accessibility statement was last updated on January 1, 2025. It will be reviewed and updated annually or when significant changes are made to our website.