Privacy Policy | Politique de confidentialité

1. Who We Are

Eminent Valet is a premium valet parking service operating in Canada. We are committed to protecting your privacy and personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).

Privacy Officer Contact:
Email: privacy@eminentvalet.com
Address: [Your Business Address]
Phone: [Your Business Phone]

2. What Information We Collect

We collect the following types of personal information:

• Contact information: Name, email address, phone number, mailing address

• Vehicle information: License plate number, make, model

• Payment information: Credit card details (processed securely by Windcave)

• Account information: Login credentials, subscription preferences

• Usage data: Service usage, location data when using our services

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing valet parking services

• Processing payments and managing subscriptions

• Communicating with you about our services

• Improving our services and customer experience

• Complying with legal obligations

4. Legal Basis for Processing (Quebec Law 25)

We process your personal information based on:

• Your consent for marketing communications and non-essential services

• Contractual necessity for providing valet services

• Legal obligations for tax and financial reporting

• Legitimate interests for service improvement and fraud prevention

5. Who We Share Information With

We may share your information with:

• Windcave (payment processing) - located in New Zealand

• Our parking facility partners

• Service providers for email, SMS, and customer support

• Legal authorities when required by law

We do not sell your personal information to third parties.

6. International Transfers

Some of our service providers are located outside Canada. When we transfer your personal information internationally, we ensure adequate protection through:

• Contractual safeguards

• Adequacy decisions by Canadian authorities

• Your explicit consent where required

7. Your Rights

Under PIPEDA and Quebec Law 25, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information (with exceptions)

• Withdraw consent (where processing is based on consent)

• Port your data to another provider

• File a complaint with the Privacy Commissioner of Canada or Commission d'accès à l'information du Québec

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion + 7 years for financial records

• Payment information: As required by financial institutions and tax law

• Vehicle information: Until subscription termination

• Marketing data: Until consent is withdrawn

9. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Regular security assessments

• Access controls and authentication

• Staff training on privacy protection

10. Cookies and Tracking

We use cookies and similar technologies for:

• Essential website functionality

• Analytics (with your consent)

• Marketing and personalization (with your consent)

You can manage your cookie preferences in our Cookie Policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact our Privacy Officer:

Privacy Officer
Email: privacy@eminentvalet.com
Phone: [Your Phone Number]
Address: [Your Business Address]

12. Updates to This Policy

We may update this privacy policy to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our website.