Terms of Service | Conditions de service

1. Agreement to Terms

By accessing and using Eminent Valet's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Eminent Valet provides premium valet parking services through a subscription-based model. Our services include:

• Vehicle pickup and return at designated locations

• Secure vehicle storage

• Online subscription management

• Customer support

3. Subscription Terms

Monthly Billing: Subscriptions are billed monthly at $49.99 CAD plus applicable taxes (GST/HST/QST).

Auto-renewal: Subscriptions automatically renew on the 1st of each month unless cancelled.

Prorated Billing: If you start mid-month, you'll be charged a prorated amount for the remaining days.

Price Changes: We reserve the right to modify pricing with 30 days' notice.

4. Cancellation Policy

Customer Cancellation: You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period.

No Refunds: We do not provide refunds for partial months, except as required by law.

Service Termination: We reserve the right to terminate services for breach of terms, non-payment, or inappropriate behavior.

5. Vehicle Requirements and Liability

Eligible Vehicles: Standard passenger vehicles, SUVs, and light trucks. Commercial vehicles and motorcycles are excluded.

Vehicle Condition: Vehicles must be in safe operating condition with valid registration and insurance.

Insurance Requirement: You must maintain comprehensive vehicle insurance. Eminent Valet is not responsible for damage, theft, or loss not covered by our insurance.

Liability Limits: Our liability is limited to $1,000 CAD per incident, except where prohibited by law.

6. User Responsibilities

You agree to:

• Provide accurate information about yourself and your vehicle

• Keep your account credentials secure

• Remove all personal items from your vehicle

• Notify us of any vehicle damage or mechanical issues

• Treat our staff with respect and courtesy

7. Prohibited Uses

You may not use our services to:

• Store illegal items or substances in your vehicle

• Use vehicles for commercial purposes during service

• Provide false or misleading information

• Harass or threaten our staff

• Interfere with our operations or other customers

8. Payment Terms

Payment Methods: We accept major credit cards processed through Windcave.

Failed Payments: If payment fails, we'll retry for up to 3 attempts over 10 days. Continued failure may result in service suspension.

Taxes: All prices are subject to applicable Canadian federal and provincial taxes.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with PIPEDA and Quebec Law 25.

10. Limitation of Liability

To the maximum extent permitted by law, Eminent Valet shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

11. Dispute Resolution

Governing Law: These terms are governed by the laws of the Province of Quebec and Canada.

Disputes: Any disputes will be resolved through binding arbitration in Montreal, Quebec, except for small claims matters.

12. Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or through our website with 30 days' notice. Continued use after changes constitutes acceptance.

13. Contact Information

For questions about these terms, contact us at:

Eminent Valet
Email: support@eminentvalet.com
Phone: [Your Phone Number]
Address: [Your Business Address]